Mafadi Property Management - Unprofessional Service

I recently purchased a unit in an Estate in Johannesburg. Upon registration, i asked the sales agent on 2-3 separate occasions when i would receive my levies statement, and when i might be able to apply to become a Trustee of the Body Corporate. Every time i was advised that the managing agents would reach out to me.

after approximately 3 and a half months, i receive an SMS on my work number stating that my levies were in arrears and to make immediate payment. I had never received an email with a statement or a phone call either.

I reached out to the Sales agent to share my concern, and he put me in touch with the managing agent to get my statements. As it turns out, they had my email address incorrectly - an honest mistake which i can appreciate.

What was disappointing to see was the way the "Senior Portfolio Manager" Cor Lourens <***> behaved towards me. He sent me an incredibly unprofessional email, accepting now liability and placing all blame on myself for not receiving my statements. In his view, he thinks i should approach the security guards or my neighbours to ask about the levies, instead of the sales agents who sold me the house! He is combative on email, stating he manages hundreds of properties and it's not for him to chase an owner up. He seems to think that if a service is performed, i must run after the company providing the service and beg them to allow me to pay - notwithstanding the fact that i have not received statements to show how much i need to pay. Absolutely disgusting service from Mafadi - at the next Trustee meeting, i'll be raising this point with the Body Corporate.