Incorrect billing, *********** staff

I am honestly so sick of Mafadi and their employees. Their lack of communication and competency is annoying. I was billed for electricity before my prepaid electricity that I had purchased in November got depleted. The statement for the billed electricity was sent to me and I did not pay it. When I requested meter readings and dates when I started getting billed I was instead told that my account would be credited. Now because of Mafadi's incompetence my TPN is going to get adversely affected because I reflect on TPN as not having paid my rent in full when in fact Mafadi are the ones ****ing me over sideways.