I’m a tenant at Illovo Muse and have had ongoing frustrations with Mafadi’s Operations Manager, **** van Loggerenberg

I’m a tenant at Illovo Muse and have had ongoing frustrations with Mafadi’s Operations Manager, **** van Loggerenberg. Communication is consistently poor — messages are ignored or read without response, and direct questions go unanswered. When raised, **** insists this is “his process” and that I should trust things are handled, even with no updates. This lack of feedback and expectation management makes it extremely difficult to plan or make informed business decisions. I’ve tried several times to address this directly and professionally, but there’s been no improvement. In an industry where time and clarity matter, Mafadi’s communication has been unprofessional and unreliable.