******* disconnections

Worst experience ever experienced with an agent as a tenant...the ******* disconnection of electricity due to rent arrears ( after communication has been sent), not to mention ignoring any form of communication. Can they please provide me with contact details of a professional person who understands being a human in South Africa with children. I am honestly defeated by the level of unprofessionalism.My kids will sleep hungry, my food will rot, my work will be affected to mention a few. We have tried to communicate maintain a healthy tenant/landlord relationship but they it ses they want to treat tenants like students. I will be contacting the rental housing tribunal as the last resort because we are being ignored.