WV
Wendy V

1 reviews | Active since Dec 2022

06 Dec 2022, 12:41

I keep getting charged a fee of R250 for gas that I am not using, and this seems to be ongoing 👎🏼

I am extremely disappointed and frustrated with this management!!!! I keep getting billed for gas that I do not use. I have tried several times to reach out for assistance with this via email, watsapp, calls but no one is available to assist.

The funny part is their billing email works when they have to send me an email but never when I respond. Of course, the email belongs to a human being, not a machine thus the names are indicated, Neo, Melody whatsoever!!!!!!

I will not be paying anything that you are billing me for under gas. if this is ongoing I will keep subtracting from what you bill me and pay the difference. Maybe someone will assist when you come knocking at my door.

This better not affect my credit record because as far as I'm concerned I probably owe you R31, 70c.

If no one is assisting I am more than happy to escalate this matter.

0
Replies (7)
Mafadi Property Management
Mafadi Property Management's reply06 Dec 2022, 13:19
Official
Hi Wendy

My name is Joshua Green, managing director of Mafadi, please let me know what unit you are in and in which complex so i can further escalate the matter?
WV
Wendy V's update06 Dec 2022, 13:44
Reviewer Update
Unit 305, Revolution House.
Mafadi Property Management
Mafadi Property Management's reply06 Dec 2022, 14:13
Official
Hi

Melody, the Portfolio Manager is already in touch on email.
WV
Wendy V's update06 Dec 2022, 15:14
Reviewer Update
Thank you, Joshua.
Mafadi Property Management
Mafadi Property Management's reply06 Dec 2022, 16:39
Official
Hi Wnedy

Perhaps you would be willing to update your review scoring of Mafadi now that your matter is being attended to?
WV
Wendy V's update06 Dec 2022, 20:32
Reviewer Update
Im more than happy to do so, and thank you kindly for your prompt responses. I will await resolution to my matter:)
Mafadi Property Management
Mafadi Property Management's reply12 Apr 2024, 14:18
Official
Good day

Negative response 

We sincerely apologies about the experience that you had with one of our staff members. Please kindly elaborate on your experience.  You can send us your response directly to ***

We sincerely apologies about the bad experience that you encountered at one of our properties during you stay. Please kindly elaborate on your experience.  You can send us your response directly to ***

We sincerely apologies and understander your frustration regarding the turnaround time of our maintenance team. Please note that the issue has been escalated for a faster response time.  You can send us your response directly to ***