Gross mismanagement

Mafadi Property Services has the audacity to include a link in their email signatures asking: "Are you happy with my service? Please leave me a review on Hello Peter". Well, here it is. If you are a property owner or investor, do absolutely everything in your power to keep Mafadi away from your assets. I have invested roughly R6 million into two units at Fores**** Place, a R1.5 billion asset they manage, and their administration is a complete disaster. In August, Mafadi’s automated systems sent me "Final Demands" threatening legal action and blacklisting. The kicker? One of the units they threatened to hand over to debt collectors was actually IN CREDIT. They literally threatened to ruin my credit record because I had overpaid them. When I rep**** to dispute this gross incompetence, it triggered an absolute circus: The automated legal threats were sent from the email account of an employee who no longer even works there. Their auto-responder bounced back, supplying completely incorrect/**** email domains for their own Head of Finance and Head of Operations. Their internal systems are so broken that a Facilities Manager had to bypass their corporate structure and WhatsApp me privately just to do damage control and provide the real contact info. Eventually, their debt collector apologized, admitted the error, and sent statements proving my account was in credit. But it gets worse. How did their accounting department follow up this apology? By completely fabricating my September invoices. They took my August variable utility charges (electricity, water, and sanitation) and copy-and-pasted them down to the exact cent for the new month across both of my units. It is a physical and statistical impossibility to have identical utility usage down to the cent for two consecutive months. To add insult to injury, they generated these new, fictitious bills without even taking the acknowledged credit on my account into calculation,absolutely nothing! To top off this masterclass in administrative collapse, they are actively operating in breach of the Sectional Titles Schemes Management Act (STSMA). They are ignoring formal statutory demands for the building's legally overdue financial statements. Mafadi operates with broken automated systems, ghost employees, fictitious duplicate billing, and zero fiduciary oversight. I am escalating this entire mess to the Community Schemes Ombud Service (CSOS) for severe administrative mismanagement. Do not trust these people with your money