Give me my money back!

I moved out of my building (Bruma Urban Village) a month ago and was informed that Mafadi had taken over management of the property and all queries should be directed to them. I called in and was the consultant responsible for my property, Sipho, requested I send confirmation from my bank in order to process my deposit refund. He didn't acknowledge my email and when I called he asked that I send another email which he also claimed wasn't received. I called him a week later and sent him mail while on the phone and he advised my deposit would reflect in my account by Tues 27th March. I waited until the following day to request he send proof of payment which he said he'd send. I had to send him a message with all the query details as he didn't bother to take down my details. I have since called him twice to find out about the PoP and my calls now go unanswered. For an organization that has everything to gain from making a good first impression, they've sh@t the bed on this one.