JM
Joyce M

1 reviews | Active since Aug 2018

16 Aug 2018, 09:25

Frustrations

I've been staying at mafadi property in Joburg cbd and it has been nothing but nightmare,,,they are forever changing their staff remember because they are *********** and in the process it affects,I've been locked out several times because they don't have an accountant who looks over their transactions and always making mistakes saying we did not pay rent,,I've experienced water leakedges in the flat and called them,it took more than two weeks to attend to it,,the wall and build ins are damaged because of the leakage,,just yesterday I left the flat around 6pm when I got back around 9pm I found the place locked and a note saying I must call one of their members "Linda's called him he didn't answer he ended up switching off the phone..imagine the frustration!I have nowhere to go and it is late at night...nobody came during the day.but they had the decency of coming late.at night and lock while I was not there like they hiding something..today I call the Linda guy...and he tells me I did not pay enough rent and that I paid 1500 instead of 3500...I tell him I paid 3500 which I started of by depositing 2000 on the 2nd and 1500 the next day...he tells me to send a receipt via WhatsApp..which I did...imagine the unprofessionalism ,I asked for the new keys and he tells me it's on the way...from 9pm last night until now I've been on the stairs...earlies this month I submitted a letter that ok be moving out and of the month so they can come and do their inspections...I have a feeling I won't be getting my full deposit since their wall and rags are damaged because of the water leakedges that I've reported so many times without any help...but I do have the emails about it..so young mafadi properties at your own risk!

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Replies (1)
Mafadi Property Management
Mafadi Property Management's reply22 Aug 2018, 13:59
Official

Hi,

Thank you for bringing the above to our attention. May you please email the specifics of your complaint and contact details to *** in order for your complaint to be escalated to the COO.

Kind regards,

Mafadi Management.

Best regards,