Finger print access denied

I have lived in Tower house for close to 3 years now and only had finger print access for a 1year or so,Coz they had to reset the system for whatever reason.My biggest problem is that you will wait at the door from 10min-30min waiting for the security who is either asleep with earphones in they ear or becoz they showing a potential tenant a flat(which is not part of they job).I knock of late from work (11pm) and get to the flat only to be calling at a security who is asleep with earphones in they ears worse part is that this particular guard sleeps even during the day.I have burnt food coz I went downstairs to the shop only to find the guard is not there, missed a food delivery, paid a waiting fee for my uber/bolt,late for work you name it.And it's not the security fault at all it's the building managers fault coz we wrote down our name last month still nothing.When I asked the guard they advised I should go see the building manager to get my finger print add,I think not when I pay rent I don't go ask the building manager I pay my rent coz I have to in order to continue living here I play my part and they should do the same.There is only one guard who is always on point the other two are either showing a flat to a potential tenant or shutting up noise kids/adults or sleeping.SOOOOOOO ANNNOYED