BZ
Busi Z

1 reviews | Active since Mar 2020

03 Mar 2020, 18:23

Falls information provided on the signed lease agreement

I've just moved in one of the Mafadi properties in Windsor (SeaHorse), and I have to say, biggest mistake on my part. The Mafadi agents are not helpful at all and one needs to run after them constantly for matters to be resolved if you are lucky at all. I received my first statement for March rental and it was inaccurate with charges that made no sense. I queried the statement and Rhofiwa was kind enough to correct it. My concern though came at the water billing. When I first enquired about the flat I intended leasing, I was given a breakdown of monthly charges, which I was advised that water was metered and same stated on the lease I signed. Now came the statement and Rhofiwa informs me that water is not metered but billed at a standard amount of R478 monthly (this does not include sewer which is billed at R487).

I have been sending emails to Maggie, Webster and Rhofiwa for someone to explain to me why I was made to sign a lease that does not speak to the terms that are now thrown at me without communication. I've made follow ups and no one is bothered to respond. I am really disappointed as it seems Mafadi just cooks up charges as it goes along, what then is the use of a lease agreement as this is a breach of contract on their part. I need an explanation as contracts are binding, however this one was signed under false pretense.

0
Replies (5)
Mafadi Property Management
Mafadi Property Management's reply16 Mar 2020, 16:36
Official
Thank you for bringing the above to our attention.Your complaint will be escalated. We will be in-contact with you to make sure your issue is resolved. Kind regards,Mafadi Management. 

BZ
Busi Z's update01 Apr 2020, 18:14
Reviewer Update
I am still waiting for someone from Mafadi to contact me and nothing to this day. My water charge looks more ridiculous this month than it did when I wrote this review. Must I start involving lawyers on this for someone to pay attention?
Mafadi Property Management
Mafadi Property Management's reply06 Apr 2020, 09:17
Official
Thank you for bringing the above to our attention. Can we please have  your unit number to escalate the matter to our COO for further escalation. We will be in-contact with you to make sure your issue is resolved. Kind regards,Mafadi Management. 
 
BZ
Busi Z's update06 Apr 2020, 11:12
Reviewer Update
I am honestly starting to feel like this is just another response from an automated machine. My credit profile will suffer as the result of this because I refused to pay R534,25 for water on April rental. Rofhiwa Chefu, your credit controller advised that I pay my rent using the water charge on March tax invoice which was R478.94. I paid the rent as advised yet I am getting sms notifications that the balance of R305 from my rental is overdue and this will damage my credit record. Rofhiwa advised he escalated my query yet no evidence of that and nothing has been done since I queried my statement the 23rd of March 2020. My unit number is 08 at SeaHorse in Winsor East, 76 Viscount Avenue.

I need urgent intervention on this.
Mafadi Property Management
Mafadi Property Management's reply26 Jan 2021, 12:37
Official
Hi Busi, 

 Please confirm if this matter was resolved? 


Thanks, 
MPM Team.