extremely bad service and rude staff member Jaynine Munthiri

Good day ,My name is Refilwe I have been staying at Lyndhurst estate for over 5 to 6 years our body corporate was ANGO and now Mafadi has taken over for the past year I skipped payments on my levies for few months I had charges going through my account/statements I questions the amounts which I had to create a spreadsheet for the Jaynine Munthiri after six month ago with emails back and forth but we finally got to solve my account all the charges where reversed which was about April to May in June I signed AOD with their attorneys I agree to pay my currently levies and an extra R1 000.00 in August my father passed away due to COVID-19 and I was unable to honour the AOD in August they charged me Summons fees of R287.50 in August and September I questioned this amount and I was told due to not honouring the payment I am charged this amounts I excepted this fees and in September again I was charged R575.00 which I questioned and the amount was reversed in October I honoured my payments and I was charged R1 150.00 when I questioned this fees Jaynine Munthiri was very rude and she is not welling to answer and reverse this fees I have tired so many times to get the amounts reversed but no she rather sell my house through his attorneys she has now added interest of R421.37 on my account .I am extremely disappointed I have never in my life deal with such a disrespectful person and I don’t know what to do. Jaynine Munthiri is one employee that is not living your company Values if you have any. I have all sorts of email going back and forth with her and truly speaking she has been disrespectful to me so many times telling me that she is not a debt collector. I told her that if they keep charging me this summons fees on my account I will never honour their payments if an agreement is signed by both parties both parties should keep to the agreement as I want this resolved by someone else from Mafadi.in this complex the are units owing over R300 000 to R60 000.00 and I just owe R18 000 I only missed one payment due to COVID-19 as we all know must of the people in the world have been affected by this pandemic if all the fees/summons are reversed. I need someone to assist with this matter urgently. We had AGM this week and a couple of people where very disappointed with her services and not welling to assist .people that are included in this emails and not saying anything or coming with solutions are ***,***,'Marcel Fourie' <***>