AM
Ayanda M

1 reviews | Active since Jan 2015

22 Jul 2019, 21:14

DO NOT STAY AT MAFADI BUILDINGS!!!

I have been a tenant at The Windmill Apartments on Main Street in Johannesburg CBD since December 2017. The building is infested with ****roaches and I don't remember a time when the company sent a pest control company to come and fumigate the units. We have complained about what we are being charged for hot water on our bills for years now and the problem has still not been resolved.

The garage where we park our cars is open all day and all night. The parking garage door has not been working the whole year. We see strangers (Even Nyaope boys), walking in and out of the building through the garage because of this. We worry about the safety of our cars and even our flats being broken into because there is no security that guards the garage door.

The reception floor tiles get slippery when wet, usually when it rains because there is a pipe that is hanging right above the reception door. A few people in the building have slipped and hurt themselves because of this.

We have also not had any hot water for 3 days now (From Saturday 20 July 2019), the caretaker has been notified of this and he has done nothing to aid the situation. He has not notified the office or the company that installed the water heater.

We have complained to the office, we have even gone as far as nominating a tenants' committee to help address the issues we have as tenants but emails go unanswered for months on end. Basic maintenance has proven to be too much to ask of Mafadi and yet we are expected to pay rent on time.

DO NOT STAY THERE!!!!

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Replies (2)
Mafadi Property Management
Mafadi Property Management's reply05 Aug 2019, 14:05
Official
 
Hi,
Thank you for bringing the above to our attention. Your complaint has  been escalated to the COO, And we will respond to you as soon as possible to resolve this issue. 
 
Kind regards,
Mafadi Management. 

 
Mafadi Property Management
Mafadi Property Management's reply05 Aug 2019, 17:57
Official
 
Dear Tenant, thank you for the message. 
 
Please note that water and hot water is charged as per the Johannesburg Water residential step tariff. 
Pest Control inside the unit is not something the owner attends to but we do service the common areas on a monthly basis and we do have a full time cleaner employed, also to clean the common areas. 
The hot water was restored on Monday the 29th of July. We sincerely apologise for any inconvenience caused in this regard. 
We will send out a letter to all tenants tomorrow (06/08/2019) to advise remind them how to make contact and raise any issues you may be experiencing and to detail how hot and cold water is charged each month. 
We are committed to assisting you with your concerns. Please contact us on *** or visit our offices at 5th Floor, The Main Change, 20 Kruger Street, Maboneng. 
 
Regards, 
The Mafadi Management Team.