Disappointing Deposit Refund Experience

I am extremely disappointed with the deposit refund process and customer service I experienced. Despite completing my exit inspection on October 2nd, I was informed over three weeks later that the inspection report was supposedly “never received.” I reached out multiple times, but communication has been inconsistent and unhelpful.

It’s frustrating to feel ignored, especially when this delay involves a significant amount of money. I expected far better responsiveness and accountability, particularly when tenants fulfill all requirements. I urge the management to address these issues for future clients. This experience has left a lasting negative impression.