NM
Nthabiseng M

1 reviews | Active since Mar 2018

15 Mar 2018, 08:13

Deposit Refund

Refund of deposit

I was staying in Highland Lofts in Bertram's for 2 years in Unit 59, I handed my notice of movement to Mafadi 1st of September 2017 and was advised will receive the refund of the deposit within 14 working days but till date ( Six months now) i have not received the deposit. I have been following up on the refund with Mafadi Agents of which i was requested to resend my banking details Beginning of January 2018 and was assured to expect it from the 15th till end of January 2018 , When i followed up i was told there is no money in Mafadi's account they are waiting for students to occupy the building.

The month of March is about to end and still nothing from Mafadi

Can i please have this query resolved as a matter of urgency

regards N.E

0
Replies (3)
Mafadi Property Management
Mafadi Property Management's reply16 Mar 2018, 10:18
Official

Hi,

Thank you for bringing this matter to our attention. Please email your query, contact details, building and unit number to ***, in order for the matter to be addressed with the relevant department.

Kind regards,

Mafadi Management

NM
Nthabiseng M's update16 Mar 2018, 10:32
Reviewer Update
Good day Please note i send an email to Bee prior to this complaint and still nothing happened , no feedback from Themba or Michael as i was liaising with them regarding the refund Can somebody who is competent enough to do their job in Mafadi's office do what they are paid for and authorize my refund of the deposit
Mafadi Property Management
Mafadi Property Management's reply14 Apr 2024, 08:44
Official
Good day

Thank you for sharing your experience and we apologize. We at Mafadi try our best to service all our clients to the best of our ability. Please share more about your experience and stay.  You can send us your response directly to ***