DD
Darren D
1 reviews | Active since Dec 2018
24 Jan 2026, 10:31
Deposit not being refunded it has now been 6 years with no response
My 1st initial complaint was logged 27 January 2020 with a review title (4months with no deposit refunded) It has now been 6 years with no refund on my deposit. Previous tenant with Mafadi property management at their 304 oak ave building. Sent through my notice that I will not renew my lease agreement at the 1st of October 2019. Till today I have not received my deposit. Apparently quorum property management took over the building because of mafadi poor management of the building. All residents have numerous complaints about mafadi's poor service. I contacted their offices and the so called manager "Sipho Mtimkulu" that has absolutely no client service experience stating that he has not received my email. This is the main issue that I have experienced with them, not taking accountability...
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Replies (2)
Mafadi Property Management's replyOfficial
02 Feb 2026, 11:16Thank you for reaching out, am sorry for the bad experience. I have escalated this to the office to assists you further.
Mafadi Property Management's reply02 Feb 2026, 11:16
Official
Thank you for reaching out, am sorry for the bad experience. I have escalated this to the office to assists you further.
DD
Darren D's updateReviewer Update
02 Feb 2026, 17:15I am lodging a formal complaint against Mafadi Property Management regarding the non-refund of my rental deposit, which has now been outstanding for over six (6) years.
I was a tenant at 304 Oak Avenue, which was managed by Mafadi Property Management at the time of my tenancy. I submitted my formal notice to not renew my lease, effective 1 October 2019, in line with my lease agreement. I vacated the property accordingly.
Despite this, I have never received my rental deposit.
My initial complaint regarding this matter was logged on 27 January 2020, under the review title “4 months with no deposit refunded.” As of today, it has been six years since the termination of my lease, and the issue remains unresolved.
I have made numerous attempts to resolve this matter directly with Mafadi Property Management. I contacted their offices and engaged with the individual identifying himself as the manager, Sipho Mtimkulu. During these interactions, I was informed that my emails were allegedly “not received.” This reflects the ongoing problem I have experienced — a lack of accountability, poor communication, and inadequate client service.
I am aware that Quorum Property Management later took over management of the building due to poor management by Mafadi Property Management. Many residents have raised similar complaints regarding Mafadi’s service delivery. However, the change in management does not absolve Mafadi of their obligation to refund my deposit.
To date:
No refund has been made
No proof of deposit handling has been provided
No deductions or inspection reports have been presented
Withholding a rental deposit for six years is unacceptable and contrary to the requirements of the Rental Housing Act, which prescribes strict timeframes for deposit refunds.
I am requesting:
Immediate confirmation of the status of my rental deposit
Proof of where and how it was held
Immediate repayment of the full deposit, including any applicable interest
If this matter is not resolved urgently, I will continue escalating it through the Rental Housing Tribunal and other appropriate channels.
I trust Mafadi Property Management will finally take accountability and resolve this long-outstanding matter.
I was a tenant at 304 Oak Avenue, which was managed by Mafadi Property Management at the time of my tenancy. I submitted my formal notice to not renew my lease, effective 1 October 2019, in line with my lease agreement. I vacated the property accordingly.
Despite this, I have never received my rental deposit.
My initial complaint regarding this matter was logged on 27 January 2020, under the review title “4 months with no deposit refunded.” As of today, it has been six years since the termination of my lease, and the issue remains unresolved.
I have made numerous attempts to resolve this matter directly with Mafadi Property Management. I contacted their offices and engaged with the individual identifying himself as the manager, Sipho Mtimkulu. During these interactions, I was informed that my emails were allegedly “not received.” This reflects the ongoing problem I have experienced — a lack of accountability, poor communication, and inadequate client service.
I am aware that Quorum Property Management later took over management of the building due to poor management by Mafadi Property Management. Many residents have raised similar complaints regarding Mafadi’s service delivery. However, the change in management does not absolve Mafadi of their obligation to refund my deposit.
To date:
No refund has been made
No proof of deposit handling has been provided
No deductions or inspection reports have been presented
Withholding a rental deposit for six years is unacceptable and contrary to the requirements of the Rental Housing Act, which prescribes strict timeframes for deposit refunds.
I am requesting:
Immediate confirmation of the status of my rental deposit
Proof of where and how it was held
Immediate repayment of the full deposit, including any applicable interest
If this matter is not resolved urgently, I will continue escalating it through the Rental Housing Tribunal and other appropriate channels.
I trust Mafadi Property Management will finally take accountability and resolve this long-outstanding matter.
DD
Darren D's update02 Feb 2026, 17:15
Reviewer Update
I am lodging a formal complaint against Mafadi Property Management regarding the non-refund of my rental deposit, which has now been outstanding for over six (6) years.
I was a tenant at 304 Oak Avenue, which was managed by Mafadi Property Management at the time of my tenancy. I submitted my formal notice to not renew my lease, effective 1 October 2019, in line with my lease agreement. I vacated the property accordingly.
Despite this, I have never received my rental deposit.
My initial complaint regarding this matter was logged on 27 January 2020, under the review title “4 months with no deposit refunded.” As of today, it has been six years since the termination of my lease, and the issue remains unresolved.
I have made numerous attempts to resolve this matter directly with Mafadi Property Management. I contacted their offices and engaged with the individual identifying himself as the manager, Sipho Mtimkulu. During these interactions, I was informed that my emails were allegedly “not received.” This reflects the ongoing problem I have experienced — a lack of accountability, poor communication, and inadequate client service.
I am aware that Quorum Property Management later took over management of the building due to poor management by Mafadi Property Management. Many residents have raised similar complaints regarding Mafadi’s service delivery. However, the change in management does not absolve Mafadi of their obligation to refund my deposit.
To date:
No refund has been made
No proof of deposit handling has been provided
No deductions or inspection reports have been presented
Withholding a rental deposit for six years is unacceptable and contrary to the requirements of the Rental Housing Act, which prescribes strict timeframes for deposit refunds.
I am requesting:
Immediate confirmation of the status of my rental deposit
Proof of where and how it was held
Immediate repayment of the full deposit, including any applicable interest
If this matter is not resolved urgently, I will continue escalating it through the Rental Housing Tribunal and other appropriate channels.
I trust Mafadi Property Management will finally take accountability and resolve this long-outstanding matter.
I was a tenant at 304 Oak Avenue, which was managed by Mafadi Property Management at the time of my tenancy. I submitted my formal notice to not renew my lease, effective 1 October 2019, in line with my lease agreement. I vacated the property accordingly.
Despite this, I have never received my rental deposit.
My initial complaint regarding this matter was logged on 27 January 2020, under the review title “4 months with no deposit refunded.” As of today, it has been six years since the termination of my lease, and the issue remains unresolved.
I have made numerous attempts to resolve this matter directly with Mafadi Property Management. I contacted their offices and engaged with the individual identifying himself as the manager, Sipho Mtimkulu. During these interactions, I was informed that my emails were allegedly “not received.” This reflects the ongoing problem I have experienced — a lack of accountability, poor communication, and inadequate client service.
I am aware that Quorum Property Management later took over management of the building due to poor management by Mafadi Property Management. Many residents have raised similar complaints regarding Mafadi’s service delivery. However, the change in management does not absolve Mafadi of their obligation to refund my deposit.
To date:
No refund has been made
No proof of deposit handling has been provided
No deductions or inspection reports have been presented
Withholding a rental deposit for six years is unacceptable and contrary to the requirements of the Rental Housing Act, which prescribes strict timeframes for deposit refunds.
I am requesting:
Immediate confirmation of the status of my rental deposit
Proof of where and how it was held
Immediate repayment of the full deposit, including any applicable interest
If this matter is not resolved urgently, I will continue escalating it through the Rental Housing Tribunal and other appropriate channels.
I trust Mafadi Property Management will finally take accountability and resolve this long-outstanding matter.