BAD SERVICE FROM MAFADI PROPERTIES

Good Day Im a tenant of Hendal Centre in Florida, Roodepoort where I rent from Mafadi Properties. I laid a complaint where my front door broke in December 2022. After they finally come out in Feb 2023 My claim was rejected and I was advised that I am liable to replace the door at my own expenses. I had a witness when this incident happened as I was standing with a current tenant. She too had lodged a complaint on my behalf as well. I am so disappointed in the continuous bad service which I have received. After this incident, I had shown a maintenance employee in which he also confirmed he will let the Maintenance Superio know. I was constantly sent from pillar to post as no one knew who the Property Manager actually was. If I was only acknowledged when I initially laid my complaint then the door would have been fixed and it would not have got worst in these 2 months that I have been waiting for assistance. I am now currently unable to even lock my door, my safety should be a priority. Please kindly look into this and advise a way forward. It seems like no one cares.

Regards Zakkiyya