Bad service

I have had the worst experience with the Mafadi employees. I have raised an issue with the excessively high statement. I have requested a detailed statement stating where the amount was emanating from. I spoke to Dineo, who was very helpful and understanding at the beginning. The shop was later locked with no notice. I was told that Mafadi is the one who locked the shop, but no formal notice was given for me to be informed about the scheduled lockout.

I have been trying to speak to Dineo, but he told me that he will not be in a position to speak as he has back-to-back meetings. I have tried communicating with Tonde, who has shown arrogance, he had no intention of addressing my concerns, but just wanted to get into a settlement agreement of the very same amount i have been questioning for weeks. i still have not gotten the detailed statement.

My store has not been operational the whole day today, clients have been complaining, and when I try to get them to open the shop, nothing is being said The only concern they have is about the payment, which I will not be in a position to provide without my shop being operational