Bad service

Poor service

Nelly Baloyi

Mosmeng flat

No 45

In the beginning of this month I asked the care taker if I can move from a bachelor flat to a one bedroom he said sure call LUCKY MANYIKE I did and he asked if I can come to the office told him I work till late ,he said okay will send you lease via email he gave me his email to send my documents witch I did , he didn't respond I had to call to him to ask if he did recieve them and he said I'm still busy I will check it , called him the next day he didnt answer 2 days later he answered and said he got it he will send the lease , days passed he didn't send me .I took a half day at work to go visit the office found Lucky who said I'm bothering him and he doesn't understand why am i rushing him while these still plenty of time the move is happening month end, he wrote in a peace of paper an amount I have to pay went and paid gave the caretaker my proof of payment to give him when he goes to the meeting on Thursday witch was the following day and bring me the lease but Lucky was not available,caretaker gave the receptionist the proof and had to call the following day witch was Friday to ask if he did get the proof , he got the proof but didn't bother to call or send an email till today I haven't got the lease and the statement is out they deducted the amount I paid that Lucky said I must go pay for the one bedroom and gave me balance to pay for my old rent meaning that Lucky did nothing. Poor service delivery I got and I'm not happy with the way you do things .