Atrocious Service from Mafadi

I stay at Bruma Urban Village under Mafadi. My shower door has been broken since I moved in. I reported to the Building Manager and nothing was done. I have been sending emails since the 20th September and to date no one has responded to my emails and there clearly is no hope of my shower being fixed. I have never missed a rental payment and I'm fact pay early every month but Mafadi cannot even give the most basic service, just acknowledge my mails. This is so inconveniencing because I cannot use my shower for 3 months now!! Atrocious service I have been receiving from Mafadi