worst courier ever.

Worst courier ever. Unisa parcel loaded for delivery 9 February. It gets send to Franshoek!!! I stay in Gauteng. Got hold of someone, they said it will be rectified and resend. No-one answers the phone or any of my emails. I have not received my parcel and there is no indication when I will. How long does it take to courier something from Johannesburg to Johannesburg?????? 22 days and counting.