1 reviews | Active since Mar 2017

25 Jun 2025, 09:40

**** – Unauthorized Charges, No Refund, No Accountability

**** – Unauthorized Charges, No Refund, No Accountability

I would strongly advise others to stay away from Mad Muscles.

I cancelled my subscription before the renewal date, received confirmation from their support team that no further charges would be made, and yet I was still billed afterwards. I have since contacted them multiple times asking for a refund, but they keep delaying and refusing to escalate the issue. They’ve ignored my request to speak to a manager, and instead offered me free access I didn’t ask for and that I keep denying.

This feels like a complete **** – they took my money without authorization, won’t refund it, and give you the runaround when you try to get help. There is zero accountability and no clear way to resolve issues once they have your payment details.

Avoid at all costs.

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Replies (1)
MadMuscles
MadMuscles's reply01 Jul 2025, 18:03
Official
We’re very sorry to hear about your experience and understand how upsetting this situation must be. Please know that we do not charge users after a confirmed cancellation, and if this occurred in error, it is certainly not our intention.We take your concerns seriously and want to help resolve this as quickly as possible. We couldn't locate your account in our database, so please reach out to our support team at *** once again with your details, and we will take another look at your situation and do our best to help you. Thank you!

Kind regards, 
Mad Muscles Team.