Unauthorised Charge – Mad Muscles

MadMuscles has sent a so-called “invoice” claiming I agreed to subscription terms, which is completely false. I never received this invoice at the time of purchase, nor did I agree to ongoing charges. Instead of refunding the unauthorised $39.99, they only offered 50%. They have 4 hours to rectify this before I escalate. This is misleading and unacceptable - consumers should be very cautious.

I just seen that MadMuscles sent the invoice to my spam folder, which I never saw. Therefore, I never knowingly consented to the $39.99 subscription. They only offered a 50% refund instead of the full amount. Consumers should be cautious - the billing is misleading, and always check your spam folders.

Update on my experience with MadMuscles

I did receive a refund of the $39.99 charge, but the refund process was frustrating from start to finish. I had signed up for a $9.99 trial and was unexpectedly charged more without my consent. When I requested an immediate refund, I was first offered extended access to the app, which I declined. After posting on HelloPeter, I was told that 50% was the best they could do. I again requested a full refund to prevent escalation, but my email went unanswered. I only received the full refund after escalating the matter through my bank and PayPal. Their public response downplays the issue and does not reflect my actual experience. I recommend that others remain cautious, check their spam folders, and read the terms very carefully before signing up.