DW
David W
1 reviews | Active since May 2026
15 May 2026, 12:50
Support turned a frustrating experience into a good one
The app crashed mid-workout and wiped my session log. I was annoyed. Reached out expecting a form letter. Instead I got a personal response within 90 minutes, my session restored from server backup, and a genuine apology with context about what caused the crash. That's not just good support - that's the kind of response that builds loyalty. Haven't considered leaving since.
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MadMuscles's replyOfficial
28 May 2026, 20:36Hello!🌟We’re really sorry for the inconvenience you had with the app crashing mid-workout — that’s understandably frustrating, especially when you’ve put in the effort.We’re really glad to hear our support team was able to respond quickly, restore your session, and provide clear context about what happened. Situations like this are exactly why we aim to make support as helpful and human as possible, not just automated replies.
MadMuscles's reply28 May 2026, 20:36
Official
Hello!🌟We’re really sorry for the inconvenience you had with the app crashing mid-workout — that’s understandably frustrating, especially when you’ve put in the effort.We’re really glad to hear our support team was able to respond quickly, restore your session, and provide clear context about what happened. Situations like this are exactly why we aim to make support as helpful and human as possible, not just automated replies.