JB
Janro B
1 reviews | Active since Jun 2021
21 Feb 2026, 18:44
Small print **** BEWARE!
Beware Fine Print ****! Refusal to get in touch and refund their **** and resolve the issue.
I have reached out to their Team on 3 Separate occasions
1st Communication: Feb 20, 2026, 11:44 PM (SAST) 2nd Communication: Feb 21, 2026, 12:03 AM (SAST) 3rd Communication: Feb 21, 2026, 1:08 AM (SAST)
To provide them with a opportunity to resolve the issue in a dignified manner, There has been no communication, However there has been attempts to get my Reports of their ****my business practice taken down. So they have time to flag reviews, But not time to initiate a refund, So this is how you know your really with the lowest of the low,
Beware beware beware do not get ****med. Do not participate.
I did not even install the app before asking for a refund I have yet to use the product in any capacity and requested my refund and im still being met with no communication. .
Helpful (0)
Replies (4)0
Replies (4)
MadMuscles's replyOfficial
21 Feb 2026, 19:23Hello Roy! ☀️We’re really sorry to hear that your experience didn’t go as expected and communicating with our customer support felt unhelpful. We truly value your feedback and want to make things right. Please reach out to our support team again at *** so we can double-check your account and resolve any issues you might have.
MadMuscles's reply21 Feb 2026, 19:23
Official
Hello Roy! ☀️We’re really sorry to hear that your experience didn’t go as expected and communicating with our customer support felt unhelpful. We truly value your feedback and want to make things right. Please reach out to our support team again at *** so we can double-check your account and resolve any issues you might have.
JB
Janro B's updateReviewer Update
21 Feb 2026, 19:29 Thank you for your response.
I have already reached out to your support team multiple times—this is my fourth attempt to resolve this matter directly. At this point, I am no longer interested in further communication or account checks. I simply want a full refund of the unauthorised charge of approximately R815 (~USD 50) to be processed immediately. Please refund me and close this issue. If this is not done promptly, I will escalate to my bank and the relevant consumer protection authorities.
I have already reached out to your support team multiple times—this is my fourth attempt to resolve this matter directly. At this point, I am no longer interested in further communication or account checks. I simply want a full refund of the unauthorised charge of approximately R815 (~USD 50) to be processed immediately. Please refund me and close this issue. If this is not done promptly, I will escalate to my bank and the relevant consumer protection authorities.
JB
Janro B's update21 Feb 2026, 19:29
Reviewer Update
Thank you for your response.
I have already reached out to your support team multiple times—this is my fourth attempt to resolve this matter directly. At this point, I am no longer interested in further communication or account checks. I simply want a full refund of the unauthorised charge of approximately R815 (~USD 50) to be processed immediately. Please refund me and close this issue. If this is not done promptly, I will escalate to my bank and the relevant consumer protection authorities.
I have already reached out to your support team multiple times—this is my fourth attempt to resolve this matter directly. At this point, I am no longer interested in further communication or account checks. I simply want a full refund of the unauthorised charge of approximately R815 (~USD 50) to be processed immediately. Please refund me and close this issue. If this is not done promptly, I will escalate to my bank and the relevant consumer protection authorities.
JB
Janro B's updateReviewer Update
22 Feb 2026, 00:25Even after Contacting The Support and their senior management I have no response, If you get Caught be prepared to persue legal avenues to get your money as I will be doing now
JB
Janro B's update22 Feb 2026, 00:25
Reviewer Update
Even after Contacting The Support and their senior management I have no response, If you get Caught be prepared to persue legal avenues to get your money as I will be doing now
MadMuscles's replyOfficial
24 Feb 2026, 08:05Hello Janro! Please be aware that our agents always act within the company's Policies and try to find the best solution for the customer. Also, please note that accounts are created manually by customers themselves during the subscription process. To subscribe, users must provide their payment information and confirm payment directly on our official website. This ensures that each subscription is intentional and authorized. Please accept our sincere apologies if any information was not clear enough in your case. Please continue your communication with support to find the best solution.
MadMuscles's reply24 Feb 2026, 08:05
Official
Hello Janro! Please be aware that our agents always act within the company's Policies and try to find the best solution for the customer. Also, please note that accounts are created manually by customers themselves during the subscription process. To subscribe, users must provide their payment information and confirm payment directly on our official website. This ensures that each subscription is intentional and authorized. Please accept our sincere apologies if any information was not clear enough in your case. Please continue your communication with support to find the best solution.