MadMuscles charged me but denied my subscription – no support response

I signed up for Mad Muscles and money was deducted from my account, but the app keeps showing that I have no active subscription . Because of this all workouts are locked and I cannot use the service I paid for.

I contacted the support team and even gave them 48 hours to resolve the issue. They promised to look into the matter and then went completely silent despite numerous follow ups.

This is unacceptable. I paid for a service I cannot access. Consumers, please be careful. I believe this is an international ****.