JC
JESSICA C
1 reviews | Active since Aug 2025
12 Aug 2025, 10:00
MAD MUSCLE ****MERS!!!!!!!!!
THIS APP IS A ****!
1. I PAID USD9.90 THEN WAS DEBITED INSTANTLY WITHOUT AUTHORISATION WITH USD49.95! 2. I EXPECTED THAI CHI WORKOUT PLAN HOWEVER GOT A APP THAT SHOWS FITNESS ROUTINES THAT YOU CAN WATCH ON YOU TUBE FOR FREE!
DO NOT DOWNLOAD!
I HAVE SENT THROUGH NUMEROUS MAILS REGARDING MY REFUND AND STELLA @ MAD MUSCLES REPEATEDLY SAYS - "OUR TEAM IS DILIGENTLY REVIEWING YOUR REFUND REQUEST, WE WILL PROVIDE AN UPDATE AS SOON AS POSSIBLE"
REALLY SAD...QUICK TO DEBIT SLOW TO REACT!
Helpful (0)
Replies (3)0
Replies (3)
MadMuscles's replyOfficial
12 Aug 2025, 12:25Hello Jessica!
We understand how frustrating it is to see additional charges when you expected to pay only USD 9.90. While the pricing details are outlined during sign-up, we realize that it can be unclear at times, and we take full responsibility for improving that experience.
We also sincerely regret that your messages didn’t receive the timely or personalized attention they deserved. We can assure you that real people are behind every response, and we’re committed to improving how we handle situations like yours moving forward.
Please know that we never intend to charge for services without clear consent, and we fully understand your frustration. While our terms are outlined during sign-up, it’s clear that something went wrong here.
We’ve already sent you an email with a refund proposal based on your request. Please check your inbox — and if you have any questions or concerns, just reply and we’ll make sure you’re fully supported throughout the process.
Sincerely,
MadMuscles Team
We understand how frustrating it is to see additional charges when you expected to pay only USD 9.90. While the pricing details are outlined during sign-up, we realize that it can be unclear at times, and we take full responsibility for improving that experience.
We also sincerely regret that your messages didn’t receive the timely or personalized attention they deserved. We can assure you that real people are behind every response, and we’re committed to improving how we handle situations like yours moving forward.
Please know that we never intend to charge for services without clear consent, and we fully understand your frustration. While our terms are outlined during sign-up, it’s clear that something went wrong here.
We’ve already sent you an email with a refund proposal based on your request. Please check your inbox — and if you have any questions or concerns, just reply and we’ll make sure you’re fully supported throughout the process.
Sincerely,
MadMuscles Team
MadMuscles's reply12 Aug 2025, 12:25
Official
Hello Jessica!
We understand how frustrating it is to see additional charges when you expected to pay only USD 9.90. While the pricing details are outlined during sign-up, we realize that it can be unclear at times, and we take full responsibility for improving that experience.
We also sincerely regret that your messages didn’t receive the timely or personalized attention they deserved. We can assure you that real people are behind every response, and we’re committed to improving how we handle situations like yours moving forward.
Please know that we never intend to charge for services without clear consent, and we fully understand your frustration. While our terms are outlined during sign-up, it’s clear that something went wrong here.
We’ve already sent you an email with a refund proposal based on your request. Please check your inbox — and if you have any questions or concerns, just reply and we’ll make sure you’re fully supported throughout the process.
Sincerely,
MadMuscles Team
We understand how frustrating it is to see additional charges when you expected to pay only USD 9.90. While the pricing details are outlined during sign-up, we realize that it can be unclear at times, and we take full responsibility for improving that experience.
We also sincerely regret that your messages didn’t receive the timely or personalized attention they deserved. We can assure you that real people are behind every response, and we’re committed to improving how we handle situations like yours moving forward.
Please know that we never intend to charge for services without clear consent, and we fully understand your frustration. While our terms are outlined during sign-up, it’s clear that something went wrong here.
We’ve already sent you an email with a refund proposal based on your request. Please check your inbox — and if you have any questions or concerns, just reply and we’ll make sure you’re fully supported throughout the process.
Sincerely,
MadMuscles Team
JC
JESSICA C's updateReviewer Update
12 Aug 2025, 13:08It is not only I that have experienced this with you guys! Certainly and clearly the fault of Mad Muscle and not the fault of the subscriber! Your ad is misleading!
There are no pricing details outlined! Please prove this to the public!
I will not approve your 50% refund! This has cost me charges with my bank!
Please refund $49.95!
There are no pricing details outlined! Please prove this to the public!
I will not approve your 50% refund! This has cost me charges with my bank!
Please refund $49.95!
JC
JESSICA C's update12 Aug 2025, 13:08
Reviewer Update
It is not only I that have experienced this with you guys! Certainly and clearly the fault of Mad Muscle and not the fault of the subscriber! Your ad is misleading!
There are no pricing details outlined! Please prove this to the public!
I will not approve your 50% refund! This has cost me charges with my bank!
Please refund $49.95!
There are no pricing details outlined! Please prove this to the public!
I will not approve your 50% refund! This has cost me charges with my bank!
Please refund $49.95!
MadMuscles's replyOfficial
13 Aug 2025, 16:45Hello Jessica! We understand your frustration and regret any confusion.
We’ve processed a full refund for you, and you can find the confirmation details in the email we sent. Please know we take situations like yours seriously and are working to improve both our communication and clarity to prevent this from happening again.
Sincerely,
MadMuscles Team
We’ve processed a full refund for you, and you can find the confirmation details in the email we sent. Please know we take situations like yours seriously and are working to improve both our communication and clarity to prevent this from happening again.
Sincerely,
MadMuscles Team
MadMuscles's reply13 Aug 2025, 16:45
Official
Hello Jessica! We understand your frustration and regret any confusion.
We’ve processed a full refund for you, and you can find the confirmation details in the email we sent. Please know we take situations like yours seriously and are working to improve both our communication and clarity to prevent this from happening again.
Sincerely,
MadMuscles Team
We’ve processed a full refund for you, and you can find the confirmation details in the email we sent. Please know we take situations like yours seriously and are working to improve both our communication and clarity to prevent this from happening again.
Sincerely,
MadMuscles Team