Extremely Disappointed: Charged Without Consent, No Refund Clarity

I am extremely disappointed with my experience with MadMuscles. I was charged for a service I did not consent to — specifically, a personal trainer subscription — when all I signed up for was a meal prep service.

After noticing the charge, I cancelled both subscriptions and received email confirmation from an associate on the team as well as a general confirmation from MadMuscles themselves. However, I had a bad feeling, so I decided to double-check and emailed again — only to be told that one subscription was still active while the other was cancelled.

I followed all the necessary steps to cancel via the website and contacted support again, only to be told once more that the subscription was still active and that I would be charged again.

I’ve repeatedly emailed asking for a refund and clarification, yet all I receive are vague responses saying the refund is “being processed” or “under review.” There has been no clear resolution, and it has now been more than five business days since I was promised a refund.

This entire situation has caused unnecessary stress and frustration. I am extremely concerned that I will be charged again for something I never wanted — and that I’ve taken clear steps to cancel.

I expected a much higher level of professionalism, transparency, and support from this company. This experience has left me feeling disappointed and powerless.