Macro - ************ aftersale dealings

<p>Good day.</p> <p> </p> <p>Last year 25 September 2016, we purchased a Samsung Galaxy J3 from Macro priced R3299-00.</p> <p> </p> <p>A month later October 2016 the phone gave an error message "Battery temperature too low" and the battery would not charge. Since the phone is almost two (2) months old and still under guarantee, we returned it to Macro for repair purposes. We were told to hand the phone in so Macro could return it to Samsung for evaluation and repairs, reluctantly we did. We received a call from a person who informed us that we must pay R350-00 for the repairs. Ever since November 2016, yesterday 16 January 2017, we obtained a phone call from a person at Vodacom who informed us that it would cost us R2100-00 to repair.</p> <p> </p> <p> Yesterday 16 January 2017 we again spoke to employees at Macro in order for them to resolve the problem and today 17 January 2017 we received a call from Macro informing us to come collect our unrepaired phone. </p> <p> </p> <p>This is very ************ dealing for a well reputed business. A brand new phonewhich is still under guarantee, costing R3299-00 a month later it is defective and now we must pay R2100-00 for repairs.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> </p>