Macro Electronics
Unclaimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Macro Electronics
Unclaimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zelda M
1 reviews | Active since Jul 2026
28 Jul 2026, 12:42
Extremely Disappointed – Weeks of Delays, Faulty Product & No Resolution
I am extremely disappointed with the service I have received from Makro regarding my recent order. This has been one of the most frustrating online shopping experiences I have ever had. I ordered an iPhone charger weeks ago, but from the beginning, my order kept being sent to an incorrect address that I have no connection to. I contacted Makro multiple times and also tried to resolve the issue myself by updating my delivery address on the website. Despite all my efforts, nothing seemed to be done, and I spent weeks following up on an issue that should have been resolved immediately. To make matters worse, I had to repeatedly deal with DPD Courier, whose service was equally disappointing. After countless phone calls and being passed from one person to another, my order was eventually delivered to my workplace. By that point, I was already frustrated with the amount of time and effort I had wasted just trying to receive something I had paid for. Unfortunately, the problems did not end there. As soon as I received the charger, I tested it immediately, and it did not work at all. I reported the faulty charger to Makro straight away and spoke to several customer service agents who all assured me that they were assisting and that the courier would come and collect the defective item. The last consultant I remember speaking to was Kamogelo. Like the others before, I was promised that the issue would be resolved and that collection had been arranged. However, nothing happened. I was repeatedly told that the courier had attempted collection, which is simply not true. What makes this even more frustrating is that the charger was successfully delivered to my workplace, yet Makro and DPD keep trying to arrange collection from the same unknown address that caused all the delivery problems in the first place. How does that make any sense? If you know where the item was delivered, why would you send the courier somewhere else to collect it? The lack of communication, poor customer service, broken promises, and complete failure to resolve such a simple issue have left me extremely dissatisfied. I have wasted weeks making phone calls, repeating myself to different consultants, and chasing updates, only to be left with a faulty product that nobody seems willing to collect or replace. I expected much better service from Makro. Instead, I have experienced delays, misinformation, and a complete lack of accountability from both Makro and DPD Courier. I sincerely hope this review reaches someone who is willing to take ownership of this matter because the level of service I have received is completely unacceptable.
Helpful (0)
|Replies (0)ZM
Zelda M
1 reviews | Active since Jul 2026
28 Jul 2026, 12:42
Extremely Disappointed – Weeks of Delays, Faulty Product & No Resolution
I am extremely disappointed with the service I have received from Makro regarding my recent order. This has been one of the most frustrating online shopping experiences I have ever had. I ordered an iPhone charger weeks ago, but from the beginning, my order kept being sent to an incorrect address that I have no connection to. I contacted Makro multiple times and also tried to resolve the issue myself by updating my delivery address on the website. Despite all my efforts, nothing seemed to be done, and I spent weeks following up on an issue that should have been resolved immediately. To make matters worse, I had to repeatedly deal with DPD Courier, whose service was equally disappointing. After countless phone calls and being passed from one person to another, my order was eventually delivered to my workplace. By that point, I was already frustrated with the amount of time and effort I had wasted just trying to receive something I had paid for. Unfortunately, the problems did not end there. As soon as I received the charger, I tested it immediately, and it did not work at all. I reported the faulty charger to Makro straight away and spoke to several customer service agents who all assured me that they were assisting and that the courier would come and collect the defective item. The last consultant I remember speaking to was Kamogelo. Like the others before, I was promised that the issue would be resolved and that collection had been arranged. However, nothing happened. I was repeatedly told that the courier had attempted collection, which is simply not true. What makes this even more frustrating is that the charger was successfully delivered to my workplace, yet Makro and DPD keep trying to arrange collection from the same unknown address that caused all the delivery problems in the first place. How does that make any sense? If you know where the item was delivered, why would you send the courier somewhere else to collect it? The lack of communication, poor customer service, broken promises, and complete failure to resolve such a simple issue have left me extremely dissatisfied. I have wasted weeks making phone calls, repeating myself to different consultants, and chasing updates, only to be left with a faulty product that nobody seems willing to collect or replace. I expected much better service from Makro. Instead, I have experienced delays, misinformation, and a complete lack of accountability from both Makro and DPD Courier. I sincerely hope this review reaches someone who is willing to take ownership of this matter because the level of service I have received is completely unacceptable.
0
Replies (0)jS
[email protected] Snyman
1 reviews | Active since Apr 2026
2 Apr 2026, 16:10
ONLINE ORDER MACRO WASHING MACHINE
Good day i bought a washing machine at MACRO it takes for ever to wash it was delivered on the 28.02.2026 despite being in my 14 days return window request was declined can't be returned or exchange the product doesn't meet my needs and it is MACRO's responsibility to find a suitable solution i did not expect a refund but even credit would have been decent.
Helpful (0)
|Replies (0)jS
[email protected] Snyman
1 reviews | Active since Apr 2026
2 Apr 2026, 16:10
ONLINE ORDER MACRO WASHING MACHINE
Good day i bought a washing machine at MACRO it takes for ever to wash it was delivered on the 28.02.2026 despite being in my 14 days return window request was declined can't be returned or exchange the product doesn't meet my needs and it is MACRO's responsibility to find a suitable solution i did not expect a refund but even credit would have been decent.
0
Replies (0)CD
Chris D
1 reviews | Active since Mar 2026
13 Mar 2026, 07:32
Shocking customer service
Very poor customer service. Do not expect this company to be accommodating in the least. I am also to blaim. If it is only for the fact that i didnt open my package in the first 14 days. But because of that, Macro is not prepared to accommodate me for receiving a two pack of sd cards which was supposed to be 512 gig each and ended being 512 mb! I paid a whopping R798 for two 512 mb. And because i didnt report it in the designated time frame. Sorry for you mr du Preez we are not able to help you AT ALL. I admit that i opened it long after i received them. That was when i needed them. But for Macro to not even come to the table and reimburse me even just for one of the cards. I mean it was 512GIG!!!! X2
Helpful (0)
|Replies (0)CD
Chris D
1 reviews | Active since Mar 2026
13 Mar 2026, 07:32
Shocking customer service
Very poor customer service. Do not expect this company to be accommodating in the least. I am also to blaim. If it is only for the fact that i didnt open my package in the first 14 days. But because of that, Macro is not prepared to accommodate me for receiving a two pack of sd cards which was supposed to be 512 gig each and ended being 512 mb! I paid a whopping R798 for two 512 mb. And because i didnt report it in the designated time frame. Sorry for you mr du Preez we are not able to help you AT ALL. I admit that i opened it long after i received them. That was when i needed them. But for Macro to not even come to the table and reimburse me even just for one of the cards. I mean it was 512GIG!!!! X2
0
Replies (0)fD
fatimah D
1 reviews | Active since Jan 2026
13 Jan 2026, 16:25
Pathetic customer service
I called there contact center 6 times to cancel online order and they never canceled it. Then I was promised a call back from a team lead and still no call back. It was escalated twice and still no cancelation. This service is ridiculous. There communication throughout the process was pathetic. I canceled my item 3 times and the only communication I got was that it was shipped to the courier. Why would you ship a canceled item? Its been almost a month and still i haven't received my money back either. They make promises and cant keep up with it.
Helpful (0)
|Replies (0)fD
fatimah D
1 reviews | Active since Jan 2026
13 Jan 2026, 16:25
Pathetic customer service
I called there contact center 6 times to cancel online order and they never canceled it. Then I was promised a call back from a team lead and still no call back. It was escalated twice and still no cancelation. This service is ridiculous. There communication throughout the process was pathetic. I canceled my item 3 times and the only communication I got was that it was shipped to the courier. Why would you ship a canceled item? Its been almost a month and still i haven't received my money back either. They make promises and cant keep up with it.
0
Replies (0)SM
Shudufhadzo M
1 reviews | Active since Sept 2023
25 Nov 2025, 12:34
Great quality
I got my smog electronic set from here they are still pushing and in good condition . #blackfriday
Helpful (0)
|Replies (0)SM
Shudufhadzo M
1 reviews | Active since Sept 2023
25 Nov 2025, 12:34
Great quality
I got my smog electronic set from here they are still pushing and in good condition . #blackfriday
0
Replies (0)