Inoperative TV screen

<p>Took my remote to Macro since I couldn't switch of the TV anymore, was tested and proofed to be operative.</p> <p>Showed the invoice and payment slip for the Hisense 65" which was copied and indicated as being sent to them for service.</p> <p>Getting no response from Hisense I contacted Macro and Hisense repeatedly by phone and e-mail only to receive a request for filling in a claim form from Hisense after some considerable time. </p>