I DIDN'T GET WHAT I PAID FOR AT MACRO

We bought a refrigerator (Hisense Double Door Frigde)at Macro Montague Gardens in Cape Town on Sunday, the 25th of November 2018. The cost of the fridge was the one on special for black Friday.

At that moment, they didn't have it in store, so they called their Johannesburg branch and there were two available, so we bought it as they told us to make an immediate payment. We paid for it.

They told us that the fridge will arrive in Cape Town on Thursday (29-11-2018). We even said we can collect it ourselves.

To our surprise the store called us and told us that they no longer have the make in all their branches, but funny enough we have paid for the product, and now they are telling us such. We called their call centre of which we were told that they will escalate the matter to their superiors and get back to us , but up to now no one has called us. We are so disappointed with Macro.