Broken goods

I bought a fridge cash on 17th. They delivered two days later at 11:30am. Just minutes after the delivery truck left my husband opens the top of box only to find the mirror door of the fridge completely shattered. I immediately phoned the store and my call was dropped no less then 4 times. I eventually got through n spoke to the sales consultant who assisted me on the 17th who reassured me that I may use the fridge as is n they will replace it as soon as new stock arrives. My husband was uncomfortable with this arrangement and declined and said we would rather have a refund n look for another similar fridge. Today, Saturday 22nd I had to phone Marco stores again to enquire when they wil be fetching their broken fridge so i may have my money back. I was handed off to store manager who said they can collect the fridge after Christmas only. I said to this manager that it is totally unacceptable as I am stuck with no fridge now n all my perishables have already gone bad. He promised to get on the matter ,took my details and still have not gotten back to me. This is bad, very bad business sies.