Still no delivery -its been over 24hrs since the given time and date

Good morning,

I hope you are well.

I am writing to express my frustration regarding a delivery that was scheduled for 01 April between 08:00 and 18:00, which has still not arrived as of today, 02 April at 11:33am.

I made arrangements to stay home the entire day to receive this delivery, but unfortunately, no one arrived. This order was specifically for my son’s birthday party taking place today at 12:00pm, and the delay has now directly impacted the event.

I contacted your call centre yesterday at 5:30pm and was told the matter would be escalated, yet I have received no feedback. I have since made two additional calls this morning, only to be told that no further information is available other than the status showing “in transit.” I was also informed that no one could contact the store or courier directly, which is extremely concerning.

Under normal circumstances, I would be more understanding, but this situation has resulted in my son’s birthday celebration being negatively affected.

Please can you urgently advise:

Where my order currently is When it will be delivered What resolution you are offering given the circumstances I would appreciate immediate feedback, as this situation is both disappointing and unacceptable.