BAD AFTER SALES SERVICE MAKRO CORNUBIA KZN

DDRESS: 63 Allerford Rd 4068 CONTACT CELL: *** E-MAIL: *** WORK: FAX: PREVIOUS COMPLAINT: No PREVIOUS REFERENCE NUMBER: Company details SUPPLIER COMPANY: Makro COMPANY ADDRESS: BRANCH: CORNUBIA KZN Details of complaint PURCHASED DATE: 02 January 2022 DATE PROBLEM REPORTED: 17 April 2024 NATURE OF COMPLAINT: Damages Suffered (Goods; Defects) PRODUCT PURCHASED CASH / ACCOUNT? Cash ACCOUNT NUMBER: SHORT DISCRIPTION OF COMPLAINT: Purchased a 55 inch Samsung Tv with Makro Cornubia on the 2/01/2022. (attached proof of payment). On the 17/05/2023, encountered problem with tv. No power from TV. It was repaired on the manufactures warranty. The main board was replaced and an open cell(see attached). On the 31/01/2024, experienced problem with tv lines on screen. IT was booked and returned on the 5/2/2024 not sure what was replaced. Then on 02/04/2024, tv was not switching on. it was repaired and returned on the 17/4/2024. Then on the same day 17/4/2024, the tv experienced same problem not switching on, the technician came and fetched tv. The tv is presently with the TM Electronics. I spoke to various people from Cornubia Makro advising them that the tv has a manufacturing defect and I want a refund or replacement. They kept pushing me from pillar to post. Please refer to persons spoke to date and contact nos 18/4/2024 Sandile Langa ( Manager) contact *** 19/4/2024 Renusha (PA for Chris Jones store Manager) 19/4/2024 Mohamed Natiff (customer Service Manager) contact 031 ***, adviced he come back to me 23/4/2024 Called Mohammed Natiff was off sick 24/4/2024 Spoke to Shaun Thomas ( Senior Manager) contact *** 25/4/2024, Mr Mohammed Natiff called me at 18:00, adviced he and Shaun the senior Manager tried to speak to the extended warranty and was told they cannot replace or refund because it need to be repaired more than 4 times. The extended warranty can only refund or replace if they cannot repair the tv.