**** tracking number with no customer care service at all

I placed an order on the 6th of June. I received an email on the 8th that my order has been shipped with a Tracking number and link to track the parcel. When I went to the link, I keep on getting that ‘Sorry this page does not exist’. After spending over an hour and a half trying to get through to the call center, I eventually got someone on the Whatsapp chat. The consultant that assisted me was Fiona, after giving her all the details her attitude was it is a problem that a few clients are experiencing hopefully they will have a resolve soon. When I asked her to please find out when I can get my product, as I need it for an important function by Wednesday, she played the I don’t see any activity and closing the chat. I thought Mac is a professional business that prides themselves on getting their product out sufficiently and so that the clients can have them for when they need them. How can you provide such a service and not even have a proper working site or customer service platform? Must I now go and scratch out somewhere additional funds to purchase a second option, because Mac can’t even be bothered that I get the product on time?