Promises, promises, but we don’t really care

A careless and disinterested staff member, in a hurry to go home, knocked a bottle of foundation onto the floor where it broke and splashed generously on a new and expensive pair of slacks I was wearing. I don’t have to explain that it is impossible to remove such a stain. Customer Care at Attaturk airport where the event took place promised they would do an “internal audit” and address my issue. They did nothing further about it. I then contacted MAC at their international Customer Care. I received two responses, one saying they would definitely address the matter (so sorry, value your custom, blah blah blah) and a second saying “ Please be assured that your email has been forwarded to the M.A.C. affiliate in your country, and they will reach out to you as soon as possible.” After two weeks I sent a reminder, with no response. So...lots of promises, lots of how they value me and the usual spin, but in the end they do not care a hoot about customers.