Policy Rules Not Customer Centric

<p>I received a Mac gift voucher for Christmas and now 3 months later I have not been able to redeem it!</p> <p>I went to the Mall of the South branch and was told that I can only redeem at a Mac with a Truworths Branch. </p> <p> </p> <p>On the 19th of March I went to the original store it was purchased from at Gateway Durban.......now the story is I need the receipt for the vouchers.</p> <p> </p> <p>This is just so impractical, I have redeemed so many gift vouchers at various other retail stores and this has never been a request. Mac however has a system constraint that prevents the redemption of vouchers without a receipt. The lady at the teller refused to help me without the receipt. </p> <p>They are rude and very unhelpful, not even providing alternate solutions. All I'm told is the system won't allow it my numerous Mac ladies at the counter all chipping in.</p> <p> </p> <p> </p> <p>Word of advice Mac.....you create your system and policies, so start thinking about your customer and stop blaming the system which is of your making.</p> <p> </p> <p>I'm hoping that I'm heard because this loyal customer is losing faith in my favourite cosmetic store.</p> <p> </p> <p>Regards</p> <p>Deorah</p> <p> </p>