Pathetic Customer Service

I placed an order online on 26th November and once the payment went through, I received a notification that my order will take between 5-7 working days to be delivered to me. It has been over 7 days now and apparently MAC is unable to track together with Dawn Wing where in the world my order is so I AM STILL WAITING!!! Its amazing how the payment goes through so quickly but dare I expect to receive my order in time, that's apparently too much to ask! This is the worst online service ever- you should rather not offer this service at all if its going to take this long. Every other place that I ordered from online on Black Friday, managed to actually deliver the very next week, but apparently only MAC claims that they had a back log with their orders and are still not able to deliver. Pathetic customer service!