No helpful staff in store!

I purchased a few items at Mac Cosmetics @ The Glen two weeks ago and the teller billed me twice, she said that the first billing didn’t go throw so she swiped my card again. The next day on Sunday I noticed the balance in my account was not right and when I checked my statement it showed that I was actually billed twice at Mac. I then went back to get a refund and the consultant that assisted me informed that the funds have now been returned to my account, I went to the FNB ATM close by and I still couldn’t see anything so I assumed that it will reflect a bit later on, I then continued with my shopping. I checked a bit later and nothing I went to the store and the consultant said I need to speak to a manager however there was no manager at the time because apparently the manager is not always at one store all the time, so I took down the number ********** 000, ********** 873 and ********** 872 so I can call the store and find out if the manager is there before driving all the way and all those numbers just rings and rings and rings with NO ANSWER...so pathetic! I mean seriously for your mistake, I need to pay the price....if this is the type of service a person gets, then why even recommend Mac Cosmetics to any1...