No help from head office

A 'trained' artist assisted me at Tygervalley to match my foundation, 2 weeks of walking around with a flaky orange face. I emailed headoffice to ask for a different shade and samples because the Mac girls can't help due to covid. Waited 17 days and still no response. Mac Facebook came back to me 17 days and numerous messages later and said now the 'artists' are back in business and can help me out with samples. No communication from head office? No assistance when asking for the correct samples. No apology for incorrect shade. Tygervalley Mac girls need an update in their matching course. Mac head office, a response would have been appropriate for a new client. I'm disappointed in the communication or lack thereof. I do hope that the next artist to assist, won't deny me a sample and won't supply me with the incorrect shade and type of make up. Please Mac, make sure the artists are worthy of the name.