Make up remover

I went to mall of Africa Mac to try on their make up The make up remover was to oily for my skin it ended give me rush and ****les now my face is left black spots I want Mac to pay me for my skin. I want my skin to be clear again . I was very leanest with consultant but they are taking me for a fool to give me a 20% of my next purchase what the **** I they you guys are not responding you will hear from lawyers I m sick and tired of your excuses