MAC Online Order-Poor Customer Service Experience Ever

Good day

Please note the home address given is valid and have not had any problems with any other deliveries on the very same address, be it Uber eats, takealot, superbalist to name but a few.

This is my first time ordering MAC online and the customer service experience was not so ideal.

I have yet been a loyal customer for MAC many years, when a studio fix foundation was less that R250 and new shades were introduced like NW44 .

Though I may not have been contactable, I still did not receive any email nor an SMS on the very same number. Have called with utter fail to your service centre number ***. Either remove the number or any a number we can reach someone. I strongly feel there was less effort if any to see my mere order through.

I would like for my order to still be delivered if feasible for the company or forward me a receipt to collect from the nearest store for consumer' ease, be it Cresta or Sandton:

I had ordered a Studio Fix Foundation NW43, a free Primer Sample and would wish it be accompanied with a complimentary items due poor customer experience (suggested a Studio Fix power, Prolong Concealer, setting spray).

Should you contact me and not reach me again, please do either leave a voice message or a number to contact you back on, if that is possible to do within the company's means in the name of customer service.

Your prompt response will be highly appreciated and hope I will be well serviced this time round.