MAC Make-up - TERRIBLE on-line service.

On-line backup service is TERRIBLE. I purchased a spray on matt fix because the translucent powder that I usually use was not in stock. I tried it twice. Both times it burnt my eyes. I tried to return the product instore 11 days after receiving it but was told they don't take in returns from on line purchase. I found the translucent powder in store and purchased it. I then tried for days to get hold of someone from on-line. The phone number on the website does not ring through and WhatsApping is talking to a bot. I eventually after days managed to find another phone number but then I was a day late - 15 days instead of 14. Emilija spoke to someone and agreed to take in the return. I have managed to fill in a form that I sent back almost a week ago. They are meant to send me a pre-paid return label. I have sent about 3 emails asking about the label that is meant to be emailed but I have not received a reply. On ordering, they also offered me a choice of a free gift. That didn't arrive in the package either. Terrible service from a company that charges the earth for make-up.