MAC A ****

Its unfortunate that I have to come here on this platform and write a review on the horrible experience and customer service I've been getting from Mac. I purchased a lipstick worth R425 at the Edgars Fourways mall. Only to find out upon opening the lid is broken. I went back to the store to get an exchange, they told me that I need to go through their customer service which is based in Kyalami ***). I spoke to a lady who advised me to send an email with the purchase receipt and the condition of the lipstick and they will get back to me latest the following day. I have sent sent countless emails to check in on the status to no avail. Ive been trying to call this no. ***, they barely answer the phone, or I get transferred for the call to be dropped. I have been a loyal customer for years and Im sad to say I never expected such *********** service from a big brand such as this. I want my lipstick or a refund back!!!! I feel like I have been ****med. We pay a lot of money on their products. Im never going back!!!!! You are a ****