LACK OF CUSTOMER S****S

On arriving at MAC cosmetics based at Edgars in MALL OF AFRICA, this past Saturday,14th October 2017, I was appalled by the lack of customer service from the staff that were present after 4pm. I stood there, seemingly like I did not even exist, and all I needed was to get my makeup and leave as I already knew what I wanted. Customers that came in after me were attended to and this made was quite disappointed. Once I finally got the attention of a sales lady, I had told her that I need to get a new powder and I had my old one in my hand and her response to me was quote "I'm busy with a customer" unquote, then all of a sudden she decides to get me out of her way and decides to have a look at my powder and got me the new one. I would like to know, is this the sort of arrogant staff that MAC COSMETICS in MALL OF AFRICA are training? Is this sort of customer s****s acceptable? This is a well known brand and unfortunately due to the lack of good customer s****s, this brand could lose many of its' loyal customers. Then it was time to pay and no one to assist yet again so I then decided to walk over to BLACK UP makeup counter and the friendly lady assisted me and now I'm proudly a BLACK UP customer. My advice to you at management is to make it a priority to send your staff for INTERPERSONAL S****S training as having a certification in beauty doesn't only sell your product. I understand that your store does become busy due to the high demand of your product but that does not give staff any reason to portray a "snotty" or bad attitude towards customers. A friendly and accommodating attitude needs to be made a priority.