HORRIFIC ONLINE CUSTOMER SERVICE

I have made a purchase 2 weeks go and did follow ups via email and calls for my order, BUT MAC Cosmetics doesn't bother to respond. Honestly, MAC Cosmetics shouldn't do online business, as they can’t operate online to service its customers. I was really looking forward to my purchases. It’s so disappointing that such a Global brand/ company has bad online customer service!!! As a customer, I cannot even tract my order online, such bad service, I can’t even see my purchase history. I wouldn't recommend to anyone to buy MAC products online!!! MAC Cosmetics even charged for transportation fee Via Dawn Wing, BUT Dawn Wing CAN’T even do what they SPECIALIZE in... to transport goods and service and even their employees are not helpful, I don’t know why hire people that cannot do their JOB!!! Its frustrating!!! When i call they tell me my products are on their way and later I'm told my products are in the warehouse! Just wasting customers minutes and time by not doing your JOB!!