Feeling let down!

Mac Cosmetic will dangle you a carrot and once you take the bait they change the story.

They offered 3 complimentary gifts if you bought 3 items and the complimentary gift that I selected did not give the option to choose my shade. I only saw on the invoice that it preselected a shade different from the one I use.

I contacted Mac Cosmetics via WhatsApp and they told me that the complimentary gift is only for certain shades and there is nothing that they can do.

I have the following options:

Kindly note that is why we offer several types of gifts I am very sorry. You will have 2 options if you no longer desire the parcel:

- refuse it upon delivery and it will return to our Warehouse. Please be so kind as to inform us of this, once it happens, so we can assist further.

- in case you receive the parcel, you can contact us so we can assist the return of the parcel. As well if this happens please contact us so we can assist further.

It would have been great if it specified that this complimentary gift is only available in the following shade.

Firstly, what will I do with 2 complimentary gifts that I cannot use because it is not in my shade? Secondly, why is it not possible to change my selection to complimentary gift that I can use?

I am really disappointed