Dissapointed

Good day

I use Mac products as does my daughter - a few months ago I went into Mac in Truworths Cresta wanting to purchase a blush. There were only 2 assistants, the one who assisted me appeared to be new and the other lady was just not interested.

I have a lot going on in my life at the moment , so I wasn’t as focused as I usually am . The young lady app**** a blush which looked good , I said I would take it .

She checked and they were out of stock , the other lady said give the Client …. ? It’s the same , what did I know .

I used it and people at work started saying said you look drained , pale etc it had no effect on my skin in fact you couldn’t see I had colour on my cheeks !

I’ve left it in my make up drawer and yesterday saw it and decided to take it to Mac in Edgar’s Clearwater, I first walked In and asked the consultant about a blush she put a completely different shade in as well as a highlighter . I then pulled out my container and she was shocked - she suggested I speak to the MAC manager at Truworths Cresta , I went In today and he is away until next week hence me dropping an email.

Is this what is expected of Mac Truworths just to make a sale ?

I am considering going to another make up brand and not use Mac at all ! I sent a WhatsApp explained what happened after much backwards and forwards basically apologies for your experience!!!!! Take responsibility, speak to your staff , but they couldn’t care ……