Disgusting Exchange Policy Mac Cosmetics

I’ve been an avid Mac cosmetic user for over 25 years, from foundation to lipsticks to liner to blush. As most of family and friends know this! I was gifted 4 weeks back for my 50th Birthday.with 3 mac lipsticks same shade hug me! I opted to exchange the one hug me lipstick for 835 Modesty lipstick 💄. Went to Mac in Waterfront VA with the original Mac gifting bag and lipstick as is.

Was rudely told with no client service and oh let’s see how we can help you from Mac VA Sales lady Nicola van Rendsburg that even though I revived this as a gift! I need a bank statement or slip from the friend who gifted me the lipstick! How invasive is that to ask a friend for a bank statement! When a vision impaired person can even see it’s in the original Mac bag and box and unused!

So moral of the story don’t ever buy from Mac if you gifting a friend! They don’t exchange their own products! So disgusted in the service and sadly disappointed that I’ve been an avid Mac Cosmetic user and promoter!

Please exchange my lipstick as a loyal Mac Cosmetics user for over 25 years

Shamila M: ***