1 reviews | Active since Dec 2024
Complaint Regarding Poor Customer Service at Sandton City Store
I am writing to express my disappointment with the poor service I recently received at your Sandton City store.
During my visit, I encountered a rude consultant who, instead of assisting me, dismissively told me that she couldn’t help and that I should "do what I need to do." Such behavior is completely unacceptable and does not align with the standards of professionalism I expect from a brand like MAC.
Additionally, I’ve noticed a recurring issue with color-matching foundations for brown skin tones. The consultants seem poorly trained in this regard, often giving inaccurate advice. As someone who values quality and inclusivity in beauty products, this experience has left me feeling unwelcome and unappreciated as a customer.
It is incredibly disheartening to feel that social media influencers provide better guidance than the professionals hired by MAC. I would appreciate an explanation for the consistent lack of professionalism and competence displayed by your staff.
I hope you take this feedback seriously and invest in better training for your consultants, especially in providing inclusive and respectful customer service.
During my visit, I encountered a rude consultant who, instead of assisting me, dismissively told me that she couldn’t help and that I should "do what I need to do." Such behavior is completely unacceptable and does not align with the standards of professionalism I expect from a brand like MAC.
Additionally, I’ve noticed a recurring issue with color-matching foundations for brown skin tones. The consultants seem poorly trained in this regard, often giving inaccurate advice. As someone who values quality and inclusivity in beauty products, this experience has left me feeling unwelcome and unappreciated as a customer.
It is incredibly disheartening to feel that social media influencers provide better guidance than the professionals hired by MAC. I would appreciate an explanation for the consistent lack of professionalism and competence displayed by your staff.
I hope you take this feedback seriously and invest in better training for your consultants, especially in providing inclusive and respectful customer service.
During my visit, I encountered a rude consultant who, instead of assisting me, dismissively told me that she couldn’t help and that I should "do what I need to do." Such behavior is completely unacceptable and does not align with the standards of professionalism I expect from a brand like MAC.
Additionally, I’ve noticed a recurring issue with color-matching foundations for brown skin tones. The consultants seem poorly trained in this regard, often giving inaccurate advice. As someone who values quality and inclusivity in beauty products, this experience has left me feeling unwelcome and unappreciated as a customer.
It is incredibly disheartening to feel that social media influencers provide better guidance than the professionals hired by MAC. I would appreciate an explanation for the consistent lack of professionalism and competence displayed by your staff.
I hope you take this feedback seriously and invest in better training for your consultants, especially in providing inclusive and respectful customer service.